Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with MAZOZÉ.
Processing time
Orders are typically processed within 1–2 business days after purchase, since items are in stock and ready to ship. During launches, drops, or busy periods, processing may take slightly longer.
You will receive a confirmation email once your order has shipped.
Shipping within the United States and Canada
We currently ship within the United States and Canada.
Estimated delivery times after shipment:
- Standard shipping (US): 2–3 business days
- Standard shipping (Canada): may vary due to customs processing
Shipping times are estimates and may vary depending on carrier delays, weather, or holidays.
Shipping to Canada
Orders shipped to Canada include duties and taxes calculated automatically at checkout — the price you see is the total price, with no additional fees on delivery.
Shipping rates
Shipping costs are calculated at checkout.
We may offer free shipping on orders above a certain value when applicable.
Tracking
Once your order ships, you will receive a tracking number by email.
Incorrect address
Please ensure your shipping address is correct at checkout.
MAZOZÉ is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at info@mazoze.com.
Order changes and cancellations
If you need to change or cancel your order, please contact us immediately — orders can be cancelled within 15 minutes of purchase, in line with our Return Policy.
Lost or delayed packages
Once an order has been handed to the shipping carrier, MAZOZÉ is not responsible for delays outside our control. However, we will always do our best to assist you in locating your package.
Questions
For any shipping-related questions, please contact:
info@mazoze.com