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frequently asked questions
Below are some of our common questions & answers
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and secure local payment options where available.
How do I know if my order was successful?
You’ll receive a confirmation email right after placing your order with your order number and details.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times depend on your location, but most orders arrive within 5–10 business days. Tracking details will be sent once your order is dispatched.
Do you offer returns or exchanges?
Yes. If you are not completely satisfied with your purchase, you can request a return within 14 days of receiving your order. Items must be unused and in their original condition.
How can I track my order?
After your order ships, you will receive a confirmation email with a tracking link so you can follow your package until it arrives.
What materials are your jewelry pieces made from?
MAZOZÉ pieces are selected for their quality materials, craftsmanship, and durability, ensuring a refined finish and long-lasting wear.
How should I care for my jewelry?
To maintain the beauty of your jewelry, we recommend avoiding water, perfumes, and harsh chemicals, and storing pieces in a dry place when not in use.