Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To request a return, please visit our self-serve returns portal linked in your order confirmation email, or contact us at info@mazoze.com. Once your return request is submitted, we will review it and notify you whether it has been approved. Items sent back without an approved return request will not be accepted.
If your return is approved, you'll receive instructions on how and where to send your package.
Return Shipping
Customers are responsible for return shipping costs, except when the item arrived damaged or incorrect, in which case Mazozé will cover the return shipping cost.
Damages and Issues
Please inspect your order upon arrival and contact us within 3 days of delivery if your item is damaged, defective, or incorrect, so we can make it right.
Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order pieces
- Final sale items
- Gift cards
Exchanges
Exchanges follow the same return process — once your original item is received and approved, shipping for the new order will be handled according to our standard shipping policy. The fastest way to get the item you want is to return the original item (if eligible) and place a new order once the return is approved.
Cancellations
Orders can be cancelled within 15 minutes of purchase, as long as the order has not yet been fulfilled. After this window, our standard return policy applies once the item is delivered.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, refunds will be issued to your original payment method within 5–10 business days.